Refund policy

Every workspace starts on the Free plan with 200 credits a month and every tool, and no payment details are needed. Use it to check that the data, the trackers and the reports fit your work before you pay anything.

If a monthly plan or the lifetime license is not what you expected, ask for a full refund within 14 days of your first payment. We refund in full as long as the credits it granted have not been substantially spent on data; if a large share has, we may refund the unused part instead. The workspace then returns to the Free plan’s limits, and any credits that came with the refunded purchase are removed from the balance.

Renewals are non-refundable, and unused time is not refunded when you cancel. Cancelling stops the next renewal; access and the credits already granted continue until the paid period ends. Credits that were granted by a plan and not yet spent stay in the balance after that, and purchased credit packs never expire.

A credit pack can be refunded within 14 days of purchase if none of its credits have been spent. Once credits from a pack have paid for data, the pack is non-refundable, because the data providers have already charged us for those calls.

On a card subscription, an upgrade is charged immediately, prorated for the remaining period, and the credit difference is added at once; a downgrade takes effect at the next renewal with no credit back. On a PayPal subscription, a plan change takes effect from the next billing cycle, so there is nothing to prorate. Switching between card and PayPal means cancelling one subscription and starting another; the cancelled one runs to the end of its paid period.

Email support@smarterseo.com from the workspace owner’s address with the workspace name and the invoice number from Billing & credits. Card refunds go back to the original payment method through Paddle, normally within 5 to 10 business days. PayPal refunds go to the PayPal account that paid.

Longer cancellation or refund rights under your local consumer law still apply. InspireMe Labs may refund outside this policy at its discretion, for example after a prolonged outage or a data-provider failure that made a plan unusable, and may refuse refunds where an account has been used in breach of the terms or to obtain data and then cancel repeatedly.